Conclusion

For Famous Dave's key to success lies in their TQM and inventory management, since those two areas have the greatest impact on the quality of the food and service of the restaurant. In regards to their TQM philosophy, their "famous" mentality ensure a company wide focus on quality and customer satisfaction through employee involvement. With the use of Decision Logic for their inventory management Famous Dave's manages to keep holding cost and inventory waste down.

We aimed our recommendations to help improve Dave's customer satisfaction by allow for more customer involvement through the use of table-side ordering tablets.